Mineola Hat Store
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(937) 839-2711
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Customer Service

Please select the appropriate category below. At any time, you can contact us via e-mail or call, business hours (CST), business days at ((937) 839-2711. 


Shipping Methods 

Most everything we ship is through the USPS. Packages below 13 ounces are shipped via First Class Mail and packages above 13 ounces are shipped either Priority or Parcel Post. From time to time, an order may be shipped via UPS. Your shipping notification will tell you which carrier was used and will contain a tracking number. 

Processing Time

Orders received before 10 AM Central Time are shipped that day. Orders received after 10 AM will ship the next business day. 
In the case of items that may have special circumstances outside of this shipping schedule, such items will be clearly marked with shipping details.

Delivery Options 

Upon checkout, and at an additional charge, you will be able to select Priority Service, which is 2-3 days or Express Service, which is 1-2 days. Generally speaking, if you are in a remote area, the extra day is needed for Priority and Express mail. If you are in a metro area, these can usually be considered as "2nd Day" and "Overnight" services.

Your order is shipped from Mineola, Texas. Because we are centrally located between east and west, orders to mainland US destinations are received in 3-5 business days.

Tracking

You will receive a tracking number via email by midnight Central Time on the day your order ships. This is why we require an email address with online orders.

Is the Item in Stock?
Yes. If you can order it from this web site, it is in stock.
We're human and things happen, but we monitor inventory levels and are quick to update our web site, as well as our Amazon and eBay stores to reflect current availability.

Billing Address vs. Shipping Address 

When checking out, you are asked for the Billing Address of your credit card. This is the address that the statement is sent to. If you are shipping your order elsewhere, that is fine, but the Billing Address must be entered as a method of security. 
After filling out your Billing Address, you can check the box atop the right column that says "Same as Billing" if you are shipping your order to the same address.


The Use of PO Boxes for Shipping

Most orders are shipped via USPS and can be shipped to a PO box. If you wish to use a PO box, you can complete your order this way. If the situation arises that UPS is the only delivery method, we will contact you. 

Where's My Stuff?

We don't get many of these, but things to get lost. Please use our contact form and tell us your name and other information, perhaps your order number, it will look similar to "MHS-xxxxx". We get right on these emails. We don't like when customers have to ask where their stuff is.

Returns

Items in new and re-sellable condition, with tags, are accepted for return for 30 days after delivery. 
Your shipment will include our return address if you need to return some or all of your items. We do not pay return shipping costs.
The hats and other items sold on this web site are fully and completely guaranteed to be excellent quality. If you have what you feel is a defect and not simply the effects of normal wear and tear, please contact us and we will consider replacement of the item. We are only able to replace items that were originally sold by us.

International Orders

Mineola Hat Store has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Which countries do you ship to?
International shipping is currently available WORLDWIDE from Mineola Hat Store. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Can I check the status of my international order?
To check the status of your international order, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php

Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:                        support@internationalcheckout.com.

PHONE:            USA Phone: +001.310.601.8196

USA and Canada: +1.866.682.0641

UK Phone: +44.20.8133.2436

Australia Phone: +61.28003.4685

Denmark Phone: +45.36.950312

Sweden Phone: +46.4069.35779

Hong Kong Phone: +852.8175.6057

Japan Phone: +81.50.5534.6826

Finland Phone: +358.(02)3619.0437

Brazil Phone: +55.(11)3717.5368
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408

All Others: +001.310.601.8196

 Please visit the International Checkout Customer Service page for more information and phone numbers in your area.


A General Note on Customer Service

I own this web site. I also shop online. Too often am I reminded that many companies out there serve up terrible service to their customers. Other companies do a great job.
When we got in to e-commerce, I did a lot of research and planning because I wanted to do it right or not at all.
When you order from us, you get what you ordered and you get it as fast as possible. We live up to our "in by 10, out the same day" promise every day. We are careful in processing your order so you get the right products. We package most orders in plastic shipping bags, but boxes are used where needed.
Between January 2010 and July 2011, a whopping .02% of our orders had delivery problems. That means that 99.98% of them got there just fine. Things happen and when they do happen, trust that we are a phone call or an email away to fix it and make it right.
We operate stores on Amazon and eBay. These marketplaces are driven by seller ratings  given to sellers by customers. Below is a link to our Amazon and eBay stores. Visit these links and see for yourself what our customers say about us.

Visit Our Amazon Store

Visit Our eBay Store

Thank you for shopping Mineola Hat Store. We appreciate your business.
Scott Hazard